Cancellation policy

No right of withdrawal for businesses

As Halova GmbH contracts exclusively with businesses within the meaning of § 14 BGB, there is no statutory right of withdrawal. The right of withdrawal under § 355 BGB is only available to consumers.

Cancellations and changes to orders

Cancellations require the written consent of Halova GmbH. If a cancellation is approved, costs already incurred and reasonable compensation for expenses must be paid. Details are set out in the terms and conditions.

Claims for defects

Any claims for defects are governed by the terms and conditions and the statutory provisions of the HGB and BGB.

Products of our Lucid brand are sold via lucid-technology.de. The cancellation policy for consumers published there applies to them.